About Saltark

Well, every day is different:

One day we could be photographing, writing and advertising new rental properties, scheduling viewing appointments with potential tenants, showing homes, receiving tenant applications for reference checking and following our selection process.

Or, we could be offering a new home to new tenants, sending welcome letters with our tenancy agreements, policy documents and  bond lodgement forms, and booking appointments for signatures.  Then we would run through the details, answer questions, agree move in dates, confirm rents and bonds and receive one weeks’ rent in advance. And we would also need to book entry inspections and key hand overs.

While all this goes on, current tenants might call us regarding maintenance issues like blocked toilets, oven door seals falling off or maybe a child has dropped cough medicine on the carpet. There may be a mystery stain on a ceiling which could be a roof leak. This would prompt us to jump in a car to visit and view. Any work needing to be done would require us to process a work order or make a call to any landlord who likes to do their own maintenance jobs. And then we book suitable times with everyone to organise access.

We might also have scheduled  property inspections.  We inspect each property at least 4 times per year, often an insurance requirement.   Saltark property inspections are now done on a specifically designed app on our smart phones. We inspect everything including floors, ceilings, doors, walls, fittings, and chattels, taking 100 – 200 photos at each property to provide evidence in the event of any queries from the landlord or the tenant.

But property inspections are also about using common sense and knowing our tenants.  We use our eyes, sense of smell, and touch, and pay attention to detail.  All inspections and photos are emailed to our landlords and are available via landlord secure passwords in our Landlord Portal.

We get to know our tenants, and build a good rapport with them. This opens the door to honest communications, which is reflected in how they care for our properties.  So we do pick up the phone and chat about inspections, maintenance, or their change of job.  We do flick them an email of congratulations when babies are born, and prompt them to call us if they have a question.

We believe our tenants look after their homes, because they carefully selected and are happy in their home, but also because they know us at Saltark and want to work with us to look after their home.  Looking after a property well is a team effort.

Every day we check the receipt of rents and water bill payments, receive and process bond payments to and from the Bond Office and pay suppliers like electricians and plumbers for their services. This is our standard practice.

On the last Friday of each month we supply financial month end statements and make payment to each landlord.  And at each financial year end, we provide each landlord with a fully comprehensive financial report summary on each rental property we manage. This is a huge savings, as the cost of an accountant putting this report together annually is significant.

Dispute resolution is critical. We work quickly to solve issues when they arise.  This could mean a 14-day notice or the lodgement of problems with the Tenancy Tribunal.  We attend Tenancy Tribunal mediations and hearings and manage Tribunal Orders.

Probably the most important aspect of our role is that all of us at Saltark really enjoy what we do.  Property Management for us is not a job, it is a passion or a calling, that requires a unique set of skills and talents. Our team are highly valued individuals, who rightly deserve your highest esteem.