While all this goes on, current tenants might call us regarding maintenance issues like blocked toilets, oven door seals falling off or maybe a child has dropped cough medicine on the carpet. There may be a mystery stain on a ceiling which could be a roof leak. This would prompt us to jump in a car to visit and view. Any work needing to be done would require us to process a work order or make a call to any landlord who likes to do their own maintenance jobs. And then we book suitable times with everyone to organise access.
We might also have scheduled property inspections. We inspect each property at least 4 times per year, often an insurance requirement. Saltark property inspections are now done on a specifically designed app on our smart phones. We inspect everything including floors, ceilings, doors, walls, fittings, and chattels, taking 100 – 200 photos at each property to provide evidence in the event of any queries from the landlord or the tenant.
But property inspections are also about using common sense and knowing our tenants. We use our eyes, sense of smell, and touch, and pay attention to detail. All inspections and photos are emailed to our landlords and are available via landlord secure passwords in our Landlord Portal.